File Formats Supported
Microsoft Office®
2003, 2007 & 2010
PrintJinni™ for Epson®
Languages Supported
US English
For
iPad/iPhone/iPod touch





Reviews

“Works great, found printer straight away, print pics and even copy and paste notes and web pages into app for printing, 10 out of 10”
- PrintJinni for Epson User

“Best iPad mobile printing solution yet!
...Word documents keep their formatting and come out perfect...”
- PrintJinni for Epson User

“Excellent. Took all of 2 minutes to connect to my Epson NX510 printer… Awesome app… easy!!”
- PrintJinni for Epson User

  • Superior Quality Wireless Mobile Printing
    Get high quality prints on an Epson® Wi-Fi printer from your Apple® iPad®, iPhone®, or iPod touch® directly, without having to connect to a computer.
  • Printing from iPhone, iPad Apps
    Preview and print supported files from popular apps such as Apple Mail, Apple iDisk®, Dropbox, Box.Net®, or any app that enables file sharing, using “Open in PrintJinni-E”. Print from apps that enable content selection and copy, using PrintJinni’s “Paste Board” feature.
  • Broad File Format Support
    Preview and print photos, PDF files and Microsoft® Office documents from your apps, zip files, email or web storage accounts with the PrintJinni wireless mobile print app. For most other file formats, print using the PrintJinni for Epson “Paste Board” feature.
  • Flexible Webpage Printing
    Use your favorite mobile web browser and print by just copying and pasting the website address in PrintJinni for Epson. And, if you are in a secure session, just copy the required content and print using “Paste Board”.
  • Extensive Email Support
    Preview and print email content, using PrintJinni’s “Paste Board” feature, from Yahoo® Mail, Hotmail®, MobileMeSM, GmailTM, Microsoft® Exchange, AOL®, etc. easily configured in PrintJinni for Epson or the Apple Mail app. Preview and print supported email attachments using “Open in PrintJinni-E”.
  • Multiple Print Options
    Select from a wide range of options available in the PrintJinni wireless mobile print app including paper size, page range, and number of copies. Use rich color or the economical black & white option to suit your printing needs.
  • Easy Printer Management
    Automatically discover supported Epson printers on a Wi-Fi network or manually add up to six printers with ease. Specify your favorite or default printer.
  • PC/Server
    PC/Server not required – prints directly to supported printers on the local Wi-Fi network
  • App Support
    Print supported files from any iPhone, iPad app that enables file sharing, with “Open in PrintJinni-E”
    Print from any app that supports content selection and copy, using “Paste Board””
  • Email Support*
    Apple® MobileMeSM, GmailTM, Microsoft® Exchange, AOL®, other IMAP-based servers
    Yahoo® Mail, Hotmail®, other popular email servers supported through Apple Mail app using “Open in PrintJinni-E”
  • Web Storage Support*
    Pre-configured for Apple iDisk®, Dropbox, Box.Net®
    Native apps of web storage services supported through file sharing
  • File Support
    Microsoft Word, Excel®, PowerPoint® documents (Microsoft Office 2003, 2007 and 2010, Macintosh versions 2004, 2008 and 2011)*
    JPEG (photo), PNG, PDF files
    ZIP folders (attachments containing supported files, retrieved from email configured in PrintJinni)
    Other data content supported with “Paste Board”
  • Webpage Support
    Print webpages from iPhone, iPad and iPod touch by copying-pasting of webpage URL
    Print secure webpage content with “Paste Board”
  • Paste Board Support
    Print any content that can be selected & copied
    Original formatting may not be retained
    Images are fit to paper size
  • Mobile Device Support
    Apple iPod touch, iPhone 3G, iPhone 3GS (iOS 3.1.3 and above)
    Apple iPhone 4 (iOS 4.0 and above)
    Apple iPad (iOS 3.2.1, 4.2 and above)
  • Printer Support
    Epson Artisan: 700, 710, 725, 730, 800, 810, 835, 837
    Epson Stylus: NX420, NX510, NX515, NX625
    Epson Stylus Photo: R2000, R3000
    Epson WorkForce: 323, 325, 520, 600, 610, 615, 630, 633, 635, 840
    Epson WorkForce Pro: 4020, 4530, 4540
  • Printer Management
    Auto discovery of Wi-Fi enabled Epson printers
    Manual addition (printer name, valid IP address) of up to 6 printers
    Option to save as Favorite and Set Default
  • Print Options
    Paper Size:
      • Documents: Letter, A4, A5
    • Images: 5”x7”, 4”x6”, 3.5”x5”, Letter, A4
    Page Range
    Copies: 1 – 9
    Orientation: Portrait/Landscape (for images)
    Document preview
    Color Options: Color/Black & White
    Set defaults for printer: paper size, color options
  • Print Resolution
    360 DPI
  • Network/ Communications Support
    Uses local Wi-Fi for printing to Epson printers
    Uses Wi-Fi or 3G Network or GPRS Network for downloading email attachments, web storage files and accessing Cloud Services*
  • Download Options
    File size limit is 5 MB
    Archives start date as download preference (IMAP)
    Search downloads by criteria for quick access
  • Cloud Access*
    Cloud services required for printing a Microsoft Office documents webpages; other file types are printed In Device
    File size limit is 5 MB
    Cloud access to trusted website (CyberTrust®) uses secure 128-bit SSL encryption
  • PrintJinni Services Subscription
    PrintJinni Services provides the following:
      • Print Services, consisting of In Device Services and remote Cloud Services
      • Support Services offering technical support via email (in English only)
    Subscription expires upon end of specified validity period
  • Limited Use Option
    No registration
    Supports only printing of JPEG, PNG, PDF files
    No access to PrintJinni Services
  • User Interface
    US English
  • Application Size
    8 MB
  • * Requires broadband/cellular service internet connection
Features and Functionality

What is PrintJinni for Epson?

PrintJinni for Epson is a wireless mobile printing app for the Apple® iPhone®, iPod touch® or iPad® that provides high quality preview and prints, and enables direct printing to Epson® printers with Wi-Fi support. It gives you the freedom to print a wide range of formats from almost all your favorite mobile apps.

What types of file formats can I print with PrintJinni for Epson?

Word, Excel® and PowerPoint® documents (Microsoft® Office 2003, 2007 and 2010, Macintosh® versions 2004, 2008 and 2011)
PDF
JPEG (photos)
PNG
ZIP files (attachments containing supported files, retrieved from email configured in PrintJinni)
  (In addition, PrintJinni for Epson supports printing of webpages, and with “Paste Board” any data content that can be selected/copied.)

Are Microsoft Office® 2010 and 2011 documents supported?

Yes, PrintJinni for Epson version 6.2.0 supports Microsoft Office 2010 (Macintosh version 2011) documents.

How and where can I download PrintJinni for Epson?

Thinxtream has discontinued PrintJinni for Epson with effect from November 7, 2012. The app is no longer available for download.

Do I need to install PrintJinni for Epson on both my Apple device and my PC?

No. You only need to install PrintJinni for Epson wireless mobile print app on your Apple iPhone, iPod touch or iPad. There is no need to install any additional software on your PC.

Do I need to transfer documents to a PC to print?

No. The ability of PrintJinni for Epson to print directly to a printer over a Wi-Fi connection bypasses the need for an intermediary PC.

Do I need internet access?

Yes, PrintJinni for Epson needs you to have internet access through Wi-Fi, 3G or GPRS to access your email attachments or web storage services and access our Cloud Services. This requires you to have an appropriate broadband and/or cellular service connection. Please check the applicable charges and other terms of usage of your broadband/cellular service connection.

Can I print if I am away from my default printer?

Yes, you can. PrintJinni for Epson allows you to wirelessly print to any supported Epson printer (with Wi-Fi support) that is available on a Wi-Fi network. You have a choice between auto-discovered and manually-configured Epson printers.

How will my printed documents appear? Will they retain the original formatting?

PrintJinni for Epson lets you print most documents in their native format directly from your Apple iPhone, iPod touch or iPad. Our goal is to make sure your printed documents retain their original formatting as if printed from a PC or Mac and ensure high quality printouts. However, please note that there is no guaranteed support for all fonts, or minor formatting selections. If you need completely accurate prints, we recommend that you print directly from your PC.

How do I print email content?

Just select and copy your email content into PrintJinni for Epson’s “Paste Board” and print. (Note: You will not be able to copy and print header information.)

How do I print email attachments?

PrintJinni for Epson supports wireless mobile printing of downloaded email attachments from some of the most popular email accounts either configured within the app (such as MobileMeSM, Gmail™, AOL®, Microsoft Exchange and other IMAP email servers) or configured in the Apple Mail app (such as Yahoo® Mail and Hotmail®). On selecting a particular attachment for preview, that document is displayed along with a confirmation to print. Upon selecting ‘Print’, PrintJinni for Epson automatically prints to the default printer you have selected. Zip folders containing supported files can be printed only if retrieved from email configured in PrintJinni for Epson. To enable printing of supported Microsoft Office documents, PrintJinni for Epson requires a valid PrintJinni Services subscription and access to Cloud Services.

How do I print using the “Paste Board” feature?

PrintJinni for Epson lets you paste any content that can be selected and copied. Just paste the copied content onto the “Paste Board” and print. For images and web content, the pasted content is fit to page size while printing. “Paste Board” is enabled only if you are subscribed to PrintJinni Services.

Can I print files from zip folders?

Yes. PrintJinni for Epson lets you conveniently print all supported files from zip folders, provided they are attachments of email accounts configured in PrintJinni.

Can I print documents shared by other apps?

Yes. PrintJinni for Epson wireless mobile print app now lets you print supported documents from web storage services like Apple iDisk®, Dropbox and Box.Net®. You need to select the web storage service, login with your credentials, select the file and “Open in PrintJinni-E” to preview and print.

Can I print webpages?

Yes. PrintJinni for Epson lets you use your favorite web browser and enables printing with a few simple steps.

For printing a specific webpage, just type/copy the URL into the address bar in the app and tap ‘Go’. PrintJinni generates a preview of the webpage before you print it. You have an option to include background and linked images to the preview. However, selecting this option will considerably increase the time taken to preview and print. Webpage printing requires a valid PrintJinni Services subscription and access to Cloud Services.

For printing webpages of logged-in/secure sessions (for e.g., an invoice of an online purchase), just select and copy the content, and use PrintJinni for Epson’s “Paste Board” to print. “Paste Board” is enabled only if you have a valid subscription to PrintJinni Services.

Can I print from web storage services?

Yes. PrintJinni for Epson now lets you print supported documents from web storage services like Apple iDisk®, Dropbox and Box.Net®. You need to select the web storage service, login with your credentials, select the file and “Open in PrintJinni-E” to preview and print.

What is Limited Use Option?

PrintJinni for Epson’s full wireless mobile printing functionality is available only if you register for PrintJinni Services with a valid email address. Should you not wish to register, then you may opt for the Limited Use Option, in which case PrintJinni for Epson can still function on your Apple device with limited functionality printing only JPEG, PNG and PDF files.
Specifications

What functionality does PrintJinni Services provide me with?

PrintJinni Services provides you with the following:
Print Services, which consists of In Device Services and remote Cloud Services
Support Services, which offers you technical support via email (in English only)

Without subscribing to PrintJinni Services, you will not be able to print supported Microsoft Office documents, webpages or utilize the full wireless mobile printing functionality of the app. Subscription requires you to provide us with a valid email address.

PrintJinni Services is not available for PrintJinni for Epson with effect from November 7, 2012.

For more details on the terms and conditions of PrintJinni Services, please refer to the End User License and Services Agreement.

What does In Device Services allow me to do?

In Device Services offered with PrintJinni Services allows you to print supported files that do not need access to Cloud Services.

What are the availability and security features of the Cloud Services offered with PrintJinni for Epson?

The Cloud Services offered with PrintJinni for Epson are operated on high-availability servers on the Web. However, the Cloud Services may not be uninterrupted and their availability is subject to server and network maintenance and upgrades, or disruption due to any other unforeseen events. The remote server is a trusted website (CyberTrust®). Your data is sent via SSL and uses 128-bit encryption. However, please note that there are risks inherent in Internet connectivity that could result in loss of privacy, property and your confidential information.

For more details on the terms and conditions of PrintJinni Services, please refer to the End User License and Services Agreement.

Are there any restrictions on using the Cloud Services?

We expect you to use the Cloud Services for lawful purposes only. You shall not use the Cloud Services in violation of any applicable law or regulation. This includes without limitation, material protected by copyright, trademark, trade secret or other intellectual property right used without proper authorization, and material that that is obscene, defamatory, seditious, incites racial disharmony, constitutes an illegal threat or violates export control law. In the event of a violation, we reserve the right to terminate your subscription for PrintJinni Services.

For more details on the terms and conditions of PrintJinni Services please refer to the End User License and Services Agreement.

Do you collect and store any data when I use the Cloud Services?

When you use the Cloud Services for printing we store your documents on our servers only for the duration necessary to enable printing. However, we do collect certain personal data (like your email address) and usage statistics to track subscription, ensure your compliance with the terms of usage of PrintJinni Services, and to modify/enhance our offerings.

We reserve the right, but not the obligation, to monitor any documents sent by you to the Cloud Services, to investigate any reported or apparent violation of the End User License and Services Agreement, and to take any action that we in our sole discretion deem appropriate.

For more details please refer to the End User License and Services Agreement.

If I do not subscribe to PrintJinni Services, will I be able to use PrintJinni for Epson?

If you do not subscribe to PrintJinni Services you will be able use PrintJinni for Epson wireless mobile print app only in the Limited Use Option, with limited functionality printing only JPEG, PNG and PDF files.

I do not intend using Cloud Services and plan to use only the Limited Use Option. Do I still need to subscribe to PrintJinni Services?

No. If you plan to use PrintJinni for Epson in the Limited Use Option, you do not need to subscribe to PrintJinni Services. However, you will have limited functionality printing only JPEG, PNG and PDF files.

What determines print performance, when I use PrintJinni for Epson?

The print performance offered by PrintJinni for Epson depends on the memory and processing power available on your Apple device. In addition, the file size and the bandwidth available on your Wi-Fi or 3G service to download it from your email or web storage services and access Cloud Services will also determine performance. Further, while we have provisioned adequate computing capacity for Cloud Services, it is also dependent on the concurrent number of users accessing the service at that point of time.

What mobile devices does PrintJinni for Epson support?

Apple iPod touch   iOS 3.1.3 and above
Apple iPhone 3G   iOS 3.1.3 and above
Apple iPhone 3Gs   iOS 3.1.3 and above
Apple iPhone 4   iOS 4.0 and above
Apple iPad   iOS 3.2.1, 4.2 and above
The devices supported include the Apple iPod touch®, iPhone® 3G, iPhone 3Gs, iPhone 4 and iPad®.

Which email systems does PrintJinni for Epson support?

PrintJinni for Epson supports both IMAP and non IMAP-based servers. IMAP-based servers (such as MobileMeSM, Gmail™, AOL®, Microsoft Exchange and other IMAP email servers) can be configured within the app. Non IMAP-based servers (such as Yahoo® Mail and Hotmail®) that can be configured using the Apple Mail app are also supported.

What are the web storage services supported by PrintJinni for Epson?

PrintJinni for Epson supports Apple iDisk®, Dropbox and Box.Net®. You can also print from your web storage apps on your mobile using the “Open in PrintJinni-E” feature.

What are the different zip files supported by PrintJinni for Epson?

PrintJinni for Epson supports PKZip 2.04g, WinZip, InfoZip, MimarSinan Codex Suite 2002 tools, and compatible software.

Note: Encryption, multi-volume Zip files (span), and old compression methods used are not supported.

Can I use PrintJinni for Epson to edit documents on my Apple iPhone, iPod touch or iPad?

No. PrintJinni for Epson cannot edit any documents on your Apple device. It only allows you to preview and print.

Will PrintJinni for Epson print password-protected email attachments?

PrintJinni for Epson does not support password-protected email attachments. However, you can still open the document, select and copy the content you wish to print using “Paste Board”.

Will PrintJinni print webpages of logged-in/secure sessions?

For printing webpages of logged-in/secure sessions, you need to select and copy the content you wish to print using PrintJinni for Epson’s “Paste Board”.

What kind of paper can I print on?

You can use any paper type including photo paper that is supported by your Epson printer. Results may vary, as PrintJinni for Epson is not using the highest available resolution of the Epson printers.

At what resolution are the documents printed?

PrintJinni for Epson prints all documents at 360 DPI.

What are the print options available in PrintJinni for Epson?

PrintJinni for Epson offers different print options based on the item selected by you for printing.

For documents, PrintJinni for Epson offers the following print options:
Paper size to be used: Letter, A4, A5
No. of copies
Page Range
Color options: Color, Black & White
(You can set default values for paper size and color options.)

For images, it offers the following print options:
Image size/Paper size to be used: 5”x7”, 4”x6”, 3.5”x5”, Letter, A4
No. of copies
Color options: Color, Black & White
(You can set default values for paper size and color options)
Image Orientation: The image orientation (Portrait/Landscape) is based on the original image’s dimensions. (It prints the image in Portrait mode when the height of the image exceeds its width. Conversely, it prints in Landscape mode when the width of the image exceeds its height.)

What happens if I get a phone call on my Apple iPhone while PrintJinni for Epson is printing?

The PrintJinni for Epson wireless mobile print app will terminate if you answer the call. However, the print data that has been sent to the printer until then will be printed.
Subscription and Warranty

What do I need to do once my free PrintJinni Services subscription trial has expired?

Since Thinxtream has discontinued PrintJinni for Epson with effect from November 7, 2012, you will not be able to buy a PrintJinni Services subscription pack once your free trial has expired. We recommend that you download and try PrintJinni, which also supports Epson® ESC/P-R® based printers/All-in-ones.

What is offered under “Buy Services”?

Under “Buy Services” of PrintJinni for Epson 6.4.1, you will find the various PrintJinni Services subscription packs available. Each of these packs has the following components:

Validity: The number of days that the subscription pack is valid for
$: Price of the subscription pack

However, you will not be able to purchase a PrintJinni Services subscription with effect from November 7, 2012. We recommend that you download and try PrintJinni, which also supports Epson® ESC/P-R® based printers/All-in-ones.

Why do I need these PrintJinni Services packs?

You need to buy a PrintJinni Services subscription pack to enable you to print supported Microsoft Office documents, webpages and enable the full wireless mobile printing functionality of the app. A PrintJinni Services subscription offers you access to In Device Services and Cloud Services for preview and printing, and also entitles you to access our Support Services for technical assistance via email in English.

What are the various PrintJinni Services subscription packs available for PrintJinni for Epson?

PrintJinni Services subscription packs are not available for PrintJinni for Epson with effect from November 7, 2012.

Your existing subscription will expire upon the end of specified validity period. After this, we recommend that you download and try PrintJinni, which also supports Epson® ESC/P-R® based printers/All-in-ones.

I have just downloaded PrintJinni for Epson 6.4.1; will I be able to print without buying any of the PrintJinni Services subscription packs?

If you have downloaded PrintJinni for Epson 6.4.1 before November 7, 2012, it comes with a free PrintJinni Services subscription trial pack that is valid for 30 days. However, you will not be able to renew your PrintJinni Services subscription with effect from November 7, 2012. We recommend that you download and try PrintJinni, which also supports Epson® ESC/P-R® based printers/All-in-ones.

What services do I get when I download PrintJinni for Epson 6.4.1?

You get Print Services (consisting of In Device Services and Cloud Services) and Support Services (for technical assistance via email in English) during the validity of the free trial when you download PrintJinni for Epson 6.4.1. Please note that PrintJinni for Epson 6.4.1 is not available for download with effect from November 7, 2012.

I am an existing user of PrintJinni for Epson with a previous version installed. Am I eligible for PrintJinni for Epson 6.4.1 and PrintJinni Services?

PrintJinni for Epson 6.4.1 is available as a free upgrade to users of all previous versions of the app. In addition, users of all previous versions (5.0.0 or earlier) of the app may continue to use the app and access PrintJinni Services (consisting of In Device Services, Cloud Services and Support Services) until the expiry of their respective 1-year subscriptions. Please note that PrintJinni for Epson 6.4.1 is not available for download with effect from November 7, 2012.

I am an existing user of PrintJinni for Epson with a previous version (5.0.0 or earlier) installed. How do I continue to access PrintJinni Services after the expiry of my initial 1-year subscription, which was offered with the previous versions?

After the expiry of your initial 1-year subscription, you need to purchase a PrintJinni Services subscription pack using the “Buy Services” feature available in version 6.4.1 – please note that it is not available for download with effect from November 7, 2012. Also, you will not be able to purchase a PrintJinni Services subscription with effect from November 7, 2012. We recommend that you download and try PrintJinni, which also supports Epson® ESC/P-R® based printers/All-in-ones.

I am a paid user of PrintJinni for Epson having purchased version 2.0.0 at $6.99. How does version 6.4.1 impact me?

As a paid user of version 2.0.0, you are eligible for a free upgrade to 6.4.1 please note that it is not available for download with effect from November 7, 2012 – and can continue to access Cloud Services and Support Services for the remainder of your initial 1-year subscription period.

However, you will not be able to renew your PrintJinni Services subscription with effect from November 7, 2012. We recommend that you download and try PrintJinni, which also supports Epson® ESC/P-R® based printers/All-in-ones.

PrintJinni for Epson was free earlier. Why is it chargeable now?

PrintJinni for Epson versions 3.0.0 through 5.0.0 was temporarily offered with a free 1-year subscription on a promotional basis. The new versions 6.x still comes with a promotional trial subscription offer that is valid for 30 days, beyond which the usage of the app is chargeable (provided you have downloaded them before November 7, 2012).

What will it cost to renew my subscription for PrintJinni Services?

PrintJinni Services subscription packs are not available for PrintJinni for Epson with effect from November 7, 2012.

Your existing subscription will expire upon the end of specified validity period. After this, we recommend that you download and try PrintJinni, which also supports Epson® ESC/P-R® based printers/All-in-ones.

I am an existing user of PrintJinni for Epson with a previous version (5.0.0 or earlier) installed. What happens if I don’t upgrade to version 6.4.1?

If you don’t upgrade to version 6.4.1, you will be able to continue to use the previous versions (5.0.0 or earlier) of PrintJinni for Epson. However, access to Cloud Services will cease upon the expiry of the 1-year subscription (whether free or paid). Further, users of version 4.0.0 or earlier will not be eligible for any technical support.

What is the warranty offered with PrintJinni for Epson 6.4.1?

PrintJinni for Epson 6.4.1 wireless mobile print app is offered with no warranty. All updates and upgrades are offered at the discretion of Thinxtream.
Setup and Usage

What information do I need to provide for registration? What happens if I don’t provide the requested information?

In PrintJinni for Epson 6.2.0, you will need to provide a valid email address to register and use PrintJinni Services to enable printing of supported Microsoft Office documents, webpages and utilize the full wireless mobile printing functionality. In case you don’t provide the requested information, then you may opt for the Limited Use Option, in which case PrintJinni for Epson can still function on your Apple device with limited functionality printing only JPEG, PNG and PDF files.

How do I print from my Apple® iPhone®, iPod touch® or iPad® using PrintJinni?

The general process is as follows:
Run PrintJinni. Ensure that your Apple device has internet access through either Wi-Fi or 3G network for accessing your email and the Cloud Services (if needed). Also, ensure that your Apple device has access to the printer over Wi-Fi.
   
For IMAP-based mail servers:
 
Select “Setup Email”.
Enter a friendly name for identification of the account. All other information should match your email account credentials of the email service provider (IMAP only). After this, click on the ‘return’ button in the keyboard. Repeat the process if you wish to configure more email accounts.
Select “My Accounts”.
Select the email account of preference (if multiple exist).
A list of your supported email attachment sincluding zip folders will be shown.
Choose the file of choice for viewing and select ‘Print’.
   
For non IMAP-based mail servers:
 
Configure non IMAP-based servers using the Apple Mail app.
Open the mail using the Apple Mail app.
Press and hold the supported file attachment.
You will get a pop-up to “Open in PrintJinni-E”.
Once open, you can preview and print.
   
For shared documents from other apps
 
Press and hold the supported file attachment.
You will get a pop-up to “Open in PrintJinni-E”.
Once open, you can preview and print.
   
For webpage printing
 
Type/copy the URL you wish to print into the address bar and hit ‘Go’.
Choose to add background and linked images to the preview.
PrintJinni generates a preview of the webpage and you can print the same.
For secure webpages/authorized sessions, select and copy the content into “Paste Board” to print.
   
For web storage printing
 
Select the storage service and login to your account
Select and download the file that needs to be printed
Select “Open in PrintJinni-E”
Preview and print
   
For “Paste Board” printing
 
Select and copy the content you wish to print
Paste it in the “Paste Board”
Print

I don’t know the IMAP server address and port number, how do I find them?

Search for ‘IMAP setting for < your email provider >’ on your search engine. For example, for Gmail, search for ‘IMAP settings for Gmail’ .

Can I use PrintJinni for Epson to print from my Apple iPhone, iPod touch or iPad with a USB, Bluetooth, or 3G connection?

No. PrintJinni for Epson can only print to supported Epson printers that are accessible via Wi-Fi networks.

Does my Epson printer need to be a wireless printer to print from PrintJinni?

Yes, the PrintJinni for Epson version only supports Wi-Fi based Epson printers.

How do I edit the email account settings?

Select an email account through PrintJinni and click on the ‘Edit’ button at the top of the “Email Accounts” screen to make changes.

How do I manually add a printer?

You have to enter a printer name and a valid IP address. Once added, you can validate to check the availability of the printer. Once validated, your printer is ready to use.

How do I cancel a print job?

You will have to terminate the PrintJinni for Epson application with the (Main menu) center button on the Apple device. Back button will cancel the job.

What happens if I check the option ‘Add all background images and linked images to the preview’ in webpage printing?

If you check the option, all background and linked images in the webpage will be added to the preview. This will considerably increase the time taken to preview and print files.

How can I access the Cloud Services?

You can access the Cloud Service if you have a valid PrintJinni Services subscription and have access to a Wi-Fi or 3G or GPRS network.

How do I print iWork® file formats using PrintJinni?

You can mail any iWork application file (Keynotes or Numbers or Pages) to your email account and use PrintJinni to print. Here are the steps you should follow:
In the iWork application view, locate the file you want to print, scrolling until it is in the center of your Apple device screen, and then tap.
Tap ‘Send via Mail’ and then choose the PDF document format.
In the email message that appears, type your email address (that is configured in PrintJinni) and a message (if needed), and then tap ‘Send’.
Open PrintJinni and select the email account to which you have sent the iWork application file.
Access the file and print.

How do I buy PrintJinni Services using “Buy Services”?

You will not be able to purchase a PrintJinni Services subscription with effect from November 7, 2012. We recommend that you download and try PrintJinni, which also supports Epson® ESC/P-R® based printers/All-in-ones.
Troubleshooting

My email account shows an error when I try to read my email. What should I do?

Check the credentials provided to access your email account and reconnect.

How do I know my printer is accessible on the Wi-Fi network?

Follow the directions in your Epson User Manual or the Quick Start Guide.

I can’t find my printer on my wireless network. What should I do?

Please ensure that:
Your Epson printer is supported by PrintJinni for Epson.
The Epson printer has been setup using Wi-Fi guidelines as per the Epson User Manual.
The printer is turned ON.
Your printer is connected to the same network as your Apple iPhone, iPod touch or iPad.
If you know your printer’s IP address, it can be entered manually.

I can’t find the printer that I have manually added and validated. Why?

There can be two reasons why you can’t find your manually added printer:
1. You can have a maximum of 6 manually added printers. As you keep adding printers, the newer one replaces the printer added earlier.

2. You have not added the printer as a favorite. If you have not added the printer as a favorite, once you exit the application and re-enter, it will be lost.

Why can’t I preview/print even though I am trying to print a supported file?

Your PrintJinni Services subscription might have expired. Please check the validity of your subscription under “Buy Services”.

When I access a zip folder, some files are displayed in gray. Why?

The files that are displayed in gray are not supported files and hence cannot be printed.

Why am I not able to print Microsoft Office documents, or access the full functionality of the app?

This can occur due to either of the following:
You have chosen to install PrintJinni for Epson in the Limited Use Option restricting its wireless mobile printing functionality.
Your subscription to PrintJinni Services has expired. Please note that you will not be able to renew your PrintJinni Services subscription with effect from November 7, 2012. We recommend that you download and try PrintJinni, which also supports Epson® ESC/P-R® based printers/All-in-ones.

When I type/paste a URL in the address bar to print a webpage and hit go, I get an error. Why does that happen?

Sometimes when you are in an authorized session and try to print, the URL request sent to the web server will get rejected as the logged session cannot be validated and will result in an error.

For such pages, select and copy the content you wish to print from your browser and use PrintJinni for Epson’s “Paste Board” to print.

When I type/paste a URL in the address bar and hit go, it takes a really long time to generate a preview. Why?

You might have checked the option to download background and linked images. Enabling this option will considerably increase the time taken to generate a preview as there is much more content to add to the preview. Uncheck the option and try again.

When I copy some content from a webpage and try to paste the same into “Paste Board”, all the content copied does not get pasted. Why?

Yes, sometimes all copied content does not get pasted into “Paste Board”. Alternatively, if you are in a non-secure session, you can print using “Webpage Printing”.

What if the paper size selected using PrintJinni for Epson does not match the paper in the printer tray?

Open the printer tray, reset the tray slot and replace the existing paper with the required size.

What if the paper size I have is not supported by PrintJinni for Epson?

Print to any size smaller than the paper available in the printer. Else, the content in your document that is beyond the paper size may not get printed.

I have a ‘paper jam’ on my printer. What should I do?

You will need to clear the jam and once that is done, the printer will restart printing. The print job may need to be re-initiated.

Do I need to re-print from PrintJinni for Epson if there was no paper in the printer tray?

This depends on the size of the job. One-page documents should be saved in your printer’s memory and would normally print after a paper reload. For longer documents or color images, they may have to be resent.

Why do I have to register for PrintJinni Services? What if I don’t want to register after downloading the app?

You need to register yourself with the data requested by the PrintJinni for Epson app to activate your subscription for PrintJinni Services and print supported Microsoft Office documents, webpages and utilize the full wireless mobile printing functionality. The registration data is required to track your subscription period and monitor usage per the terms and conditions. In case you don’t want to register, then you may opt for the Limited Use Option, in which case PrintJinni for Epson can still function on your Apple device with limited functionality printing only JPEG, PNG and PDF files.

I bought a PrintJinni Services subscription pack, but I am unable to print as my subscription has not been updated. What should I do?

Please contact our support with the Apple iTunes store transaction receipt of your purchase.

I downloaded PrintJinni for Epson and opted for the Limited Use Option, but now want to print Microsoft Office documents and webpages. What should I do?

We recommend that you download and try PrintJinni, which also supports Epson® ESC/P-R® based printers/All-in-ones, and register for PrintJinni Services as instructed.

I downloaded PrintJinni for Epson and opted for the Limited Use Option, but now want to use the full functionality of the app. What should I do?

We recommend that you download and try PrintJinni, which also supports Epson® ESC/P-R® based printers/All-in-ones, and register for PrintJinni Services as instructed.

Why am I not able to purchase PrintJinni Services subscription packs from “Buy Services”?

After the expiry of your current subscription, you will not be able to renew your PrintJinni Services subscription with effect from November 7, 2012. We recommend that you download and try PrintJinni, which also supports Epson® ESC/P-R® based printers/All-in-ones.

Whom do I contact in case I have a problem? Where do I get support for PrintJinni for Epson?

For any support on PrintJinni that you may need, please click here. We will provide you with the required support via Email.
 
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