4 WAYS IOT TRANSFORMS CUSTOMER EXPERIENCES


Gain Greater, Quicker Insights

  • Extend your customer engagement beyond the sale
  • Get real-time data on customer purchasing behavior, usage
  • Obtain real-time data on your product performance

Deliver High-Quality Support

  • Resolve your customers’ problems proactively
  • Reduce wait times for your customers
  • Improve positive interactions with customers
  • Lower your customer support costs

Create New
Offerings

  • Update features in your offerings
  • Improve design of your offerings
  • Adjust your future offerings
  • Innovate new, customized offerings

Target Marketing
Efforts

  • Understand your customer preferences
  • Create targeted marketing campaigns
  • Improve your marketing ROI



4 WAYS IOT TRANSFORMS OPERATIONAL PROCESSES


Streamline Your
Processes

  • Identify and eliminate bottlenecks in your business
  • Minimize work-in-progress by frequently deploying processes
  • Create event-based automated processes

Enable Your
Workers

  • Deploy for innovation and creativity instead of repetitive tasks
  • Enhance productivity and span of your workers
  • Virtualize the work from the location

Manage Your
Performance

  • Analyze detailed trend and comparative information
  • Decide on the basis of real data
  • Break silos with cross-functional collaboration

Increase Your
Compliance

  • Enable deeper, effective data-based internal audits
  • Assess risks thoroughly by breaking up info siloes
  • Collect compliance data automatically based on rules
  • Address compliance risks by usage/data tracking



4 WAYS IOT TRANSFORMS BUSINESS MODELS


Globalize Your
Operations

  • Extend your global footprint with integrated information
  • Gain worldwide synergies while being locally responsive

Collaborate In Your
Ecosystem

  • Leverage data shared with your partners and customers
  • Launch new business relationships

Create New
Businesses

  • Offer digital/service wrappers for traditional products
  • Launch digital products complementing traditional products
  • Build smarter products

Offer New
Business Models

  • Enable new revenue streams and pricing based on performance and usage
  • Deliver product as a service



REAL IOT TRANSFORMATION EXPERIENCES