In competitive markets, device OEMs, such as our customer, are challenged to provide high-quality field support services for geographically-dispersed end-users. Budget goals demanded that field support services be profitable for the device OEM, while maintaining a balance between quality of service and number of technicians....
Traditional, old economy businesses, with standalone, lowcost devices, such as our customer who manufactured electronic tools, are responding to the competitive challenge posed by new-age businesses leveraging digital technologies. Budget goals demanded that the digital transformation of their traditional products occur rapidly. This is not easy for several businesses....
Monetization of products is one of the major challenges of niche consumer device companies, like our customer, who manufactured specialty printers with custom digital content and consumables. With tight budgets and thin product margins, traditional, physical, retail distribution strategies were not feasible. Working with Thinxtream...
With subscription-based services becoming increasingly popular in the market, our customer wanted to offer Deviceas-a-Service to end-users for multiple device types and models, through channel partners. In a multilevel channel network of OEMs, Partners and Resellers, providing a restricted view to each hierarchical entity was a key business requirement...
In the low-end, price-competitive printer market, which our OEM customer addressed, margins are thin. Remote services, self-help and supplies replenishment were avenues for profitable, recurring revenues for our customer. When there are thousands of small enterprise deployments, having a stable, scalable and accurate, centrally-managed device management...
Our customer, a consumer products company, wanted to diversify into connected home products, with a smart security solution that offers protection at home and on the go. Their product goal was to be stylish, advanced, wellconsidered, user-friendly, premium and modern. While our customer understood the market and critical success factors, they lacked product engineering expertise...
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