with IoT UX

LAUNCH CUSTOMER-ORIENTED IOT SOLUTIONS WITH OUR IN-DEPTH EXPERTISE IN MOBILE & WEB APPS, WORKFLOWS & NOTIFICATIONS, PAYMENTS AND SOCIAL INTEGRATION

In addition to innovative IoT devices and IoT cloud applications, the front-end of your IoT solution is integral to driving customer experiences. As the customer-facing element, IoT UX is important for customer retention and customer loyalty. A good UX for your IoT solution provides a positive customer experience, resulting in your users preferring to use your Connected Products and Smart Services vis-à-vis the competition.

At Thinxtream, with our extensive experience in delivering IoT solutions across multiple verticals, we understand what it takes to deliver top-notch IoT UX for your Connected Products and Smart Services, whether it is designing and developing IoT device interfaces, or IoT apps for mobile and Web, and implementing workflows and notifications, digital payments and social integration.

While we have delivered IoT solutions on a turnkey basis, we can also work in collaboration with your engineering teams and suppliers, to deliver specific IoT solution functionalities.

IOT APPS

Thinxtream can design, develop, test and maintain user-friendly mobile apps, wearable apps and Web apps across operating systems to access your IoT solutions.

• Mobile: Native, Hybrid, Cross-platform apps using iOS®, Android™, Apache Cordova™, Ionic, Xamarin™, Flutter™, Qt® and React Native
• Wearable: Apple Watch®, Wear OS™, Google Glass™, Microsoft HoloLens®
• Web: Progressive and Responsive Web apps using jQuery®, Bootstrap, Angular, React, Backbone.js, Moment.js®
• UI Design: Sketch™, Adobe InDesign®, Adobe® XD, Proto.io™

IOT DEVICE INTERFACES

Thinxtream can implement user-friendly interfaces for your IoT devices. We can implement both traditional screen and button styled interfaces, as well as modern touch, voice, gesture and computer vision interfaces.

• Android front panel, Mobile front panel apps
• Voice user Interface using Virtual Assistants like Apple® Siri®, Amazon® Alexa®, Google Assistant®, and Microsoft Cortana®
• JavaScript™ gesture libraries

IOT WORKFLOWS

Thinxtream can empower your Connected Products and Smart Services business with IoT workflows requiring complex integration with heterogeneous systems like IoT devices, IoT cloud applications, IoT apps, notification systems and third-party enterprise systems. We can also build new IoT workflows on top of existing platforms to enable you to take advantage of real-time data coming from IoT devices.

• Identification of the appropriate BPM and ESB platforms like Azure® Logic Apps, Mulesoft®, AWS Step Function®, Amazon Simple Workflow Service® (SWS), Schneider Electric’s Skelta, Node-RED™, etc.
• Building business model workflows and implementing them for the identified BPM platform with graphically-oriented tools like AnyPoint™ Studio or Azure Logic Apps
• Leveraging pre-built connectors provided by ESB platform or building custom connectors as required by the systems being connected and incorporating them into business processes
• Identifying, configuring and implementing integration technologies, protocols, and authentication mechanisms such as HTTP/HTTPS, REST APIs, Graph API, OAuth2
• Sending push notifications, SMSs, Email alerts to users with technologies such as Amazon Simple Notification Service® (SNS), Amazon Simple Email Service® (SES), and Amazon Simple Queue Service® (SQS), Azure Notification Hub, RabitMQ™, AppRiver®, CallFire®

IOT NOTIFICATIONS

Thinxtream can enable a rich set of social media, SMS, email and other mobile notification integration services, which helps your Connected Products and Smart Services business to effectively use these channels as a product feature of your IoT solution, or as a customer engagement tool for your business.

• App notifications: Amazon SNS, Amazon Pinpoint™, Azure Notification Hub
• SMS, Email and other notifications: Amazon SES, Amazon SQS, AppRiver, CallFire, RabbitMQ
• Social notifications: Facebook™, Twitter®, LinkedIn®, OpenTable®, Chatter™
• Unconventional notification channels: Alexa and Cortana Skill development, Google Actions development, building Apple’s Intents App Extensions, Google API.AI Platform and Dialogflow, Apple Sirikit

SUBSCRIPTIONS

Thinxtream can implement subscription management for your IoT solutions using Chargebee™, ChargeOver, Cheddar™, Pabbly™, Recurly™ and other third-party products.

• Subscription management consisting of creation, updation/modification, deletion, reactivation of subscriptions
• Enabling different subscription plans with different service levels
• Billing and invoicing with the ability to apply coupons and discounts
• Single sign-on integration
• Customer self-service portal to view/update account details, payment details, card details, etc.
• Payments and checkouts
• SaaS metrics reporting, fraud alerting, dunning, local tax handling, localization
• Email alerts, CRM integration, APIs

PAYMENTS

Thinxtream can integrate digital payments for your IoT solutions enabling you to offer your customers a seamless experience for your Connected Products and Smart Services.

• Integration with e-payment gateways, e.g., Stripe™, PayPal™
• Integration with card APIs such as Visa® and Mastercard®
• Integration with third-party mobile and e-wallet platforms such as Google Wallet, Apple Pay®, Android Pay, Paytm™, for P2P and Invisible Payments
• Frictionless payments through NFC coupled with Host Card Emulation (HCE), QR Code, Bluetooth and iBeacon
• Discounts, coupons for payments
• Individual invoices
• Pro-rating for partial period billing
• Auditable trace
• Merchant account: provide dashboards, and other details for the product owner/ seller to get details on the usage, sales, revenue

SOCIAL ENGAGEMENT

Thinxtream can integrate social media with your IoT solutions, giving your customers enhanced engagement with your Connected Products and Smart Services.

• Oauth for integrating external identity providers from social media sites for login and profile access
• Social media integration of Facebook, LinkedIn, Twitter, YouTube®, Chatter social media apps using their APIs
• Posting of information from social media to your website or blog programmatically and vice-versa
• Posting of rich media and its metadata to social media networks
• Collecting, storing, analytics, dashboarding and reporting social media data
• Integration with search engine APIs and Map APIs
• Textual analysis of posts such as semantic and sentiment analysis
• Social media for market research such as panel building and running targeted campaigns